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Epping Forest District Council

Event 

Title:
Epping Forest District Council and Libraries Contact Services Level Agreement Survey 2016
When:
23.09.2016 - 31.10.2016 
Where:
District Wide
Category:
Performance Consultations

Description

Overview

Customers using 4 of the district's libraries with a service level agreement with the council are being invited to share their views on the services provided. These services are specific to the EFDC e.g. contact point for information and publicity and dispersal of recycling bags.

Why we consulted

As part of our Service Level Agreement (SLA) and also a review of the cost effectiveness and take up of our services through these customer focus points. A questionnaire linked to the Council's website was publicised and our partners and Town and Parish Councils were consulted.

Have your say

Information about this survey was publicised on the Council's website (front page) in the Summer. The Council consulted stakeholders including Town/Parish, District and County Councillors, Essex County Council Library Services and users of the service through library staff.

The results

A total of 8 responses were received from county and district councillors, Parish/Town Council Clerks, and Essex County Council. The opinions offered by Councillors were generally supportive of SLA, emphasising the importance of providing District Council services district-wide. The quality of service was considered to be good with no negative feedback.

3 responses were received from Town Council clerks speaking on behalf of Loughton, Epping and Sheering. Again these were generally supportive with some reference to EFDC/ECC enquiries made by members of the public to local Town and Parish councils. The most comprehensive response from ECC listed the benefits of the current SLA including convenience for customers, Saturday opening times, access to recycling sacks, advice on common themes such as planning applications, housing matters and provision of agenda/minutes of District Council meetings.

Should the current SLA be terminated, an alternative SLA could be explored based on the retention of direct telephone links from libraries to the Civic Offices.

Contact Name: Tom Carne
Service/Department: Public Relations
Telephone:01992 564201
Email: tcarne@eppingforestdc.gov.uk

Areas/Location: District including locations of Libraries in Waltham Abbey, Loughton, Ongar and Buckhurst Hill.
Interest: Access to Council Services through Libraries
Audience: Libraries/Council customer/users

Venue

Venue:
Performance
City:
District Wide
Country:
UK

Description

This is a consultation exercise covering the whole district.