Privacy notice - Council Tax


Why do we collect information about you?

The council may collect and hold information about you, and those in your household to administer and collect Council Tax, including the assessment of your entitlement to discounts and exemptions; the collection and enforcement of outstanding debts such as unpaid Council Tax, Housing Benefit overpayments, rent arrears and other sundry debts.

In order to carry out the council’s statutory duties and obligations it is necessary for us to collect personal information from you, such as your name, address, contact details and other supporting personal information.

The council may also collect personal information in some cases to administer and process the collection of Non Domestic Rates.

How will we use the information we hold about you?

The council will collect information about you for

  • The administration and collection of Council Tax/Non Domestic Rates
  • The assessment of your entitlement to benefits
  • Administration and collection of outstanding funds owed to the Council
  • Where the processing is necessary to comply with legal obligations, for example the prevention or detection of crime including fraud
  • The protection of public funds

What is the basis for us to process your data?

The council’s legal obligation under the following legislation

  • Council Tax (Administration and Enforcement) Regulations 1992 as amended
  • Local Government Finance Act 1992
  • Welfare Reform Act 2012
  • Localism Act 2011
  • Social Security Contribution & Benefits Act 1992
  • Housing Benefit Regulations 2006
  • Housing Benefit (Persons who have attained the qualifying age for state pension credit) Regulations 2006
  • Council Tax Support Reduction Scheme
  • The prevention / detection of crime, including false representation in accordance with the Fraud Act

Who we will share your information with?

We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under Data Protection legislation; for example where sharing is necessary for us to carry out the Council Tax function or if there is a public interest to do so such as the prevention and, or detection of crime. In certain situations this could include the need to disclose sensitive or confidential information such as medical details to other organisations.

The council may be required to share information with other organisations that inspect or handle public funds to prevent and detect fraud including, for example

  • Department for Works and Pensions
  • HM Revenues and Customs
  • National Audit Office
  • Cabinet Office
  • The Police
  • Other Local Authorities

Data Matching

Central Government is responsible for the National Fraud Initiative (NFI), which carries out data matching exercises. Data matching is comparing computer records held by one organisation with other computer records held by the same organisation or a different one.

Computerised data matching assists the council to identify claims for a reduction and payments that may be fraudulent. A match does not necessarily mean that fraud exists, it means that there is an inconsistency between the sets of records that need investigating.

Other ways we may use your details

We may also use our customer details within the council for

  • Keeping the Electoral Register up to date
  • Licensing private rented properties
  • Collecting debts owed to the council
  • Other services areas within the council where the law allows or requires it, or to improve the service you receive

In order to do this it means we may share your information with enforcement agents and, or debt management organisations engaged by us and the Courts in relation to outstanding money owed. It may also be necessary to share your information with the Police and credit reference agencies to help prevent and detect a crime or fraud and to confirm who is resident at an address.

The Council may utilise the services of third parties to help determine liability and the best course of recovery action.

How long do we keep your records?

We will only keep your information for the minimum period necessary. The information outlined in this privacy statement will be kept after all action on your account has finished and the period required by the Council for legal or audit purposes has passed. All information will be held securely and will be securely destroyed when it is no longer required.

For further information

For details regarding your rights under Data Protection law or how to make a complaint if you think we have mishandled your personal information, please visit our data protection and privacy page.