Housing benefit is an important means-tested benefit for people on low incomes which helps them to pay their rent, this can be rent paid to a council, housing association or a private landlord. The rules are set by the government and the benefit itself is administered by local councils, the rules changed on 1 April 2011 and there are more changes in the pipeline.

Housing benefit is for people on a low income to help them pay their rent. You may be able to get housing benefit if you are on other benefits.

Local Council Tax Support (LCTS) is a new scheme that is locally run in order to replace the national Council Tax Benefit scheme which was abolished on 1/4/13. LCTS is to help support people on a low income pay their Council Tax Liability. 

Report a change in circumstances online

Claim Housing Benefit or Local Council Tax Support using our online form


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Phone Contact us....


Please telephone 01992 564156/564157 and select one of the following options

  1. For a general enquiry
  2. For a specific enquiry about your claim with the Surname A-K
  3. For a specific enquiry about your claim with the Surname L-Z

Email: Benefits

Or you can write to us at:
Benefits Division, Civic Offices, High Street, Epping, Essex, CM16 4BZ

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