Tenants Handbook

The Tenants Handbook tells you about the housing services that we provide and should answer most of your questions - whether you want to know about rent payments, repairs or any other housing matter. Along with your Tenancy Agreement, it also gives you the information you need about your tenancy conditions. 

Click here, or on the on the image below, to download the whole handbook. Or select a chapter heading: 

     Section one - Information on the Housing Service

     Section two - Rents, benefits and housing management

     Section three - Tenancy information

     Section four - Repairs and improvements to your home

     Section five - Buying your home from the Council

     Section six - Off-street parking and garages

     Section seven - Housing appeals, complaints and homelessness reviews

     Section eight - Useful contact information


Please contact your Housing Management Officer if you have a question that is not answered in the handbook. If you have any other queries, or suggestions, about the handbook contact housinginfo@eppingforestdc.gov.uk


Other information leaflets:



Contact usContact us

Housing Office - North Area, Telephone: 01992 564545, Email: housingnorth@eppingforestdc.gov.uk, view webpage

Housing Office - South Area, Telephone: 01992 564186, Email: housingsouth@eppingforestdc.gov.uk, view webpage

Housing Office - Limes Farm, Telephone: 01992 564765, Email: housinglimes@eppingforestdc.gov.uk, view webpage