Salary £20,138 - £21,962 per annum (rising to £22,658 per annum after 5 years continuous service) plus £840 Inner Fringe Allowance per annum
This is a very busy contact centre that deals with all enquiries coming into the Council, with these predominantly being via telephone and email. The successful candidate should be able to demonstrate excellent customer care skills and be able to enter data onto a computerised recording system at the same time. They must also be able to remain calm and polite under extreme pressure, whilst dealing with difficult and sometimes aggressive callers.
The Customer Services team is at the forefront of our organisation’s transformation and will continue to evolve over the next few years; we work under tight deadlines with processes and procedures changing frequently, so you will need to be adaptable and flexible to change, and must be able to prioritise your work.
The post will also be responsible for taking phone payments, and therefore must be able to demonstrate that they can work to a high level of accuracy whilst under pressure, and demonstrate a full understanding of Data Protection procedures.
The section can sometimes deal with vulnerable people therefore you will need to be prepared to undertake Safeguarding training as required and demonstrate a working knowledge of the meaning of Equality and Diversity.
The ideal candidate will have had previous experience of working within an office environment, have excellent communication and interpersonal skills, a good basic level of education, and have sound experience of working with computer systems, especially data entry.
Post Ref: XCS15
Closing Date: Thursday 23 November 2017
Job Description and Person Specification
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