Tenant satisfaction survey
Epping Forest District Council (EFDC) is excited to announce the second wave of its tenant satisfaction measures (TSM’s) survey
EFDC is conducting a telephone survey with a sample of its tenants; wave 1 was carried out in October 2024, with wave 2 being carried out in February 2025.
Surveying tenant satisfaction
To ensure the survey is conducted effectively and accurately, EFDC has partnered with Acuity Research & Practice Ltd. With their extensive experience in surveying tenant satisfaction, they will begin making calls for the second wave on the Council’s behalf from Monday 17 February 2025.
In October 2024, approximately 500 tenants were surveyed by Acuity for the first wave of the survey. The second wave aims to survey another 500 tenants; totalling over 1,000 tenants surveyed across both waves.
Acuity will only call between 9am-8pm on weekdays and 10am-6pm on Saturdays, the number will display as 01992 905307.
Your response will help EFDC gauge your satisfaction with your home and its services. Acuity and Epping Forest District Council will not share your personal information with other organisations. All answers given will be treated as confidential.
Valuable insights
The survey ensures EFDC is complying with the Regulator of Social Housing requirements. It will also provide the Council with valuable insights for comparison with previous surveys.
The results of 2023-24’s tenant satisfaction survey can be found on our website: Housing key reports and consultations – Epping Forest District Council (eppingforestdc.gov.uk)
The results published allow you to:
- See how well EFDC is performing as a social housing landlord.
- Ensure that EFDC is providing and maintaining good quality homes.
- Understand how valued tenants feel about EFDC as their landlord.
- Identify which landlords excel in looking after homes and residents.
More information
To learn more about the Regulator of Social Housing and tenant satisfaction measures, please visit the Tenant Satisfaction Measures Standard on GOV.UK (www.gov.uk).
For more information, contact the Housing Strategy Team by:
- Email housingstrategy@eppingforestdc.gov.uk
- Call 01992 564596
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