Align customer strategy with digital investments to maximise the customer experience.
Prioritise complex and urgent customer needs to ensure high customer satisfaction.
Housing objectives
Focus on reducing homelessness through strengthened approaches to homelessness prevention and relief. Working collaboratively with partners, agencies, and the private sector.
To build upon the overall Tenant Satisfaction Measures outcomes as set out by the Regulator for Social Housing, specifically aiming for an overall satisfaction outcome of 78% or more for 2024/25.
